Palmetto Solar Reviews: Services and Plans

Palmetto Solar standouts as a leading solar company thanks to its focus on available customer support and enhanced system protection. Our team spent 60 hours analyzing and ranking solar providers based on factors such as comprehensive warranties, responsive customer support, and extensive solar offerings. 

Read our review of Palmetto’s services, warranties, and protection plan to decide if it is the right solar provider for your home.

• Palmetto Solar: Best Customer Support
• SunPower: Best High-Efficiency System
• ADT Solar: Best Solar Warranty
• Sunrun: Best Solar Panel Leasing
• Blue Raven: Most Reputable

Although Palmetto Solar does not disclose its exact panel brands, it does state that it uses all-black premium solar panels with efficiency rates greater than 19.8%. Typically, these types of panels are monocrystalline, which offer the best energy production, life span, and energy savings. Previously, the company offered Q Cell and REC panels, some of the best residential panel brands available. Palmetto uses SolarEdge inverters for its solar panel systems. This component helps convert direct current (DC) energy received from panels into alternating current (AC) electricity for your home’s use. 

The company doesn’t have an in-house installation team and uses third-party installers instead. Palmetto remains the primary contact for its installations and provides ongoing project status updates. The company handles additional solar services, such as active system monitoring, remote panel diagnosis, and service alerts. 

Palmetto also provides several contact methods, making it easier to get assistance with account or system issues. Homeowners can reach the customer support team via phone, email, online chat, or the company’s dedicated app. Our team found the online chat was the quickest contact method, with a rep responding to our inquiry after just a few minutes.

Here’s an overview of Palmetto’s typical installation process. 

1. Consultation: Palmetto begins the process with an at-home or virtual consultation with a Palmetto salesperson. They review your current electrical infrastructure and consider factors such as roof size, roof slope, and your monthly electric bill before designing a system.
2. Financing: The Palmetto rep helps you select the right financing options based on your budget. 
3. Survey and design: Palmetto creates a system specific to your home. The company also takes care of acquiring permits based on your state requirements and system needs.
4. Installation: When the design and paperwork requirements are complete, installation begins and may last several days. Palmetto works with local officials and your utility company for final approvals and activation.

Palmetto Solar has accreditation and an A+ rating with the Better Business Bureau (BBB).* Many customers praise Palmetto for its timely project updates and equipment quality. Negative customer reviews point out long waiting periods for activations and equipment repairs.

Check out what Palmetto Solar customers say about their experiences below:

“Palmetto has kept me well informed about the project and the next step [in] the entire process. I am very happy with the end result. it did take a bit longer than I anticipated but well worth it! Palmetto is always quick to respond to any questions. My solar panels are producing above my expectations. So happy I went with Palmetto.” — Kay G. via BBB

“Most professional installers I’ve ever encountered. Everything was fully explained to me on how my system works, and they thoroughly cleaned the work area. The staff constantly kept me in the loop on all the steps that would be taking place from beginning to end and I’m very happy with the service I received.” — Brayell J. via BBB

“Our system was installed in January. Started to fail in May-June. Stopped working completely due to a defective inverter made by SolarEdge. Critical system failure. A replacement inverter shows up in October. Meanwhile, my power bills continue. [The] system does not work. Palmetto contracts with Sunnova to install the inverter. Sunnova misses 4 appointments. Nothing happens with this company once they sell you a system. Palmetto, Sunnova and Solar Edge should be avoided. They do not stand by their products and services. Avoid these companies.” — Mike S. via BBB

“Palmetto installed my panels on Dec 20th, 2022. Everything was fine. They just needed to have it inspected after that. However, they will not call the permit office to schedule a final inspection. I have sent multiple emails and called. I sent them the permit office # and permit #. They said they would take care of it at first. More than 1 month has gone by, and still waiting. Now they are not responding at all. The permit office even left Palmetto a voice mail, no response. So I can’t use the system. This just requires a 15-minute call to the permit office. With service like this, the company will not be around long. I would not use them.” — Dennis M. via BBB

*BBB information accurate as of August 2023

Palmetto customers can choose from the following solar panel financing options:

• Cash payment: Homeowners pay the up-front costs for their new system. This payment option qualifies you for incentives that help lower your solar panel system costs.
• Solar loan: You pay a monthly fee to own the panels while benefiting from other solar incentives. 
• Solar lease: Solar lease customers benefit from solar energy without owning the panels by paying a fixed monthly rate with little to no money down. However, leasing disqualifies you from certain state and federal incentives.
• Power purchase agreement (PPA): With a PPA, customers pay a monthly fee based on energy used by their leased solar panels. This option also disqualifies you from additional solar incentive savings

Palmetto offers several warranty protections with its comprehensive Palmetto Protect plan. Below is a warranty coverage breakdown: 

• Manufacturer’s warranty: The company includes a 25-year manufacturer’s warranty for its panels, covering any defects related to its manufacturing. This coverage length aligns with the average panel life span and is typical with most solar companies. 
• Inverter warranty: The 12-year inverter warranty protects against any performance issues and matches the typical inverter coverage. 
• Workmanship warranty: Homeowners receive a 10-year workmanship warranty that covers any problems originating from a poor installation. Although 10 years is typical warranty coverage, some providers offer 15 years or longer for workmanship warranties. 
• Roof penetration warranty: This five-year roof penetration warranty protects against leaks caused during the installation process. Roof leak protection is rare among solar companies, so homeowners benefit from this added coverage.

According to the Palmetto Solar site, Palmetto Protect comes free of charge with customer accounts through 2023. After that, homeowners must pay additional monthly charges to continue the coverage plan. The company has not disclosed the monthly rate for this service plan.

Palmetto Solar offers coverage in 17 states: Arizona, California, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Nevada, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Texas, and Virginia. 

Use the tool below to find the top solar providers in your area.

Here’s how Palmetto Solar stacks up against other leading solar providers: 

Factors such as your home’s location and energy requirements affect whether solar is worth the investment. Consider the following factors before purchasing a solar energy system. 

• Energy usage and electricity rates: Solar energy helps offset energy costs and lower your monthly bills. Homeowners with high electricity rates and energy use benefit most from a solar energy conversion. If your home uses little electricity or local rates are very low, you won’t experience significant cost savings by switching to solar energy. 
• Financing options: Investing in solar panels requires a significant investment, so you should consider the best financing options for your budget. Cash payments and solar loans offer the best financial benefits since they qualify you for federal and state solar incentives. They also provide the best solar payback period, or time it takes for your system to pay for itself in energy savings. The typical payback period takes six to 10 years, but may vary based on your system costs, panel quality, and financing option. 
• Local climate: Solar panels work best in sunny environments with limited cloud cover. Although panels continue working on cloudy days, their energy production will drop. Homeowners living in areas with ample sunlight will enjoy maximum cost savings with solar energy. If your area experiences frequent cloudy days or inclement weather, you won’t benefit from the same energy savings. 
• Roof space: Depending on your selected panels, you may need ample roof space for your solar installation. Homes with complicated roof designs that include skylights or chimneys may have limited space, reducing your panel installation and overall solar savings. 
• Solar incentives and rebates: Incentives, credits, and rebates vary from state to state. We recommend taking advantage of these incentives to reduce installation costs. While some areas offer several incentives to encourage solar conversion, others provide little to no support for residential solar panel installations. 

Solar Incentives and Rebates

Federal and state incentives help homeowners convert to solar energy more affordably. The federal solar tax credit reduces installation costs by 30%. Eligible system equipment includes traditional solar panels, solar shingles, and standalone energy storage. You receive a tax credit that applies tax time to any owned federal taxes. 

Some areas offer state tax credits for solar system conversion. Additional savings include sales or property tax conversions and city-based solar rebates. Utility companies may offer net-metering programs that allow homeowners to send excess energy back to the grid for bill credits. Homeowners should visit the Database for State Incentives for Renewables & Efficiency for up-to-date state incentives in their area.

Our team also created comprehensive state solar incentive guides below to find the best incentives for maximum savings.

The Palmetto App lets you view your solar system’s performance and energy consumption by day, week, or month. This includes receiving real-time alerts for system changes. You can also schedule maintenance appointments directly through the app without speaking to a customer service representative. Homeowners can download the app on App Store or Google Play.

Palmetto Solar offers peace of mind with its extensive customer support contact options and extended system protections. Although the company doesn’t offer additional system add-ons, it offers high-performance panel options and long-term system protections to ensure you earn excellent solar savings. Based on our customer review analysis, Palmetto Solar experiences delays with its installation process, so keep this in mind when considering their services. 

We recommend getting quotes from at least three different solar companies and comparing their costs, warranties, and product options.

Other Solar Company Reviews

• SunPower Solar Review
• Momentum Solar Review
• Green Power Energy Review
• Horizon Solar Review

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. After over a thousand hours of research on solar companies, interviews with experts, and common customer needs, we’ve created a detailed rating system for solar providers based on six factors:

• Solar equipment, installation, and services (25%)
• Warranty and performance guarantees (25%)
• Brand reputation and certifications (15%)
• Financing options (15%)
• Experience (10%)
• Availability (10%)

Total scores are divided by 20 for a final 5-point rating scale.

To share feedback or ask a question about this article, send a note to our Reviews team at reviews@thisoldhousereviews.com.