LoadUp Junk Removal Review (2023)

Junk removal companies are a convenient solution for getting rid of large items you can’t just toss in the trash. Below, we take a closer look at one of the top junk removers in the industry: LoadUp. Our guide reveals how LoadUp’s services, pricing, and customer satisfaction stack up against the competition.

Founded in 2014, LoadUp is one of the largest national on-demand junk removal companies for both homeowners and businesses. In addition to hauling unwanted items to the landfill, the company assists with donating gently used goods and putting together or taking apart large pieces of furniture.

✔ Offers guaranteed up-front pricing

✔ Has 24/7 online customer service

✔ Provides tracking to see when your truck will arrive

✘ Offers limited add-on hourly labor services

✘ Contracts services to third-party agents, depending on location

LoadUp specializes in both one-off and recurring eco-friendly junk removal services for numerous industries, including the following:

• Hotels and hospitality
• Moving
• Construction and demolition
• Health care
• Public parks
• Schools
• Retail
• Food and beverage
• Trade shows

Residential Clean-Out

For residential junk removal, you can hire LoadUp to help clean out entire estates or particular rooms, such as basements and attics. LoadUp can handle most household items, including the following:

• Mattresses and box springs
• Furniture
• Treadmills
• Pianos
• Major appliances
• Bagged junk
• Yard debris

If you can move your unwanted items to the curb, LoadUp will pick them up without disturbing you. In fact, once you schedule curbside pickup, you don’t even need to be home when a LoadUp crew comes by to collect your items. Crew members will leave your curb junk-free for when you return.

Assembly Assistance

LoadUp also offers full-service, white-glove assembly assistance for new items that are difficult to put together on your own, including beds, trampolines, and bicycles.

Dumpster Rental

For those who want to save a little money, LoadUp offers self-service junk removal through its dumpster rental option. The dumpsters come in several sizes, and the company can assist you with choosing the size that best fits your project.

LoadUp’s pricing structure is unique in that it only charges you for how much space your selected items take up in a standard truck. This system allows the company to offer low prices on small or easy-to-stack pieces.

The table below shows how much common household items cost to haul.

Quote Process

Unlike some junk removal companies, LoadUp will give you a guaranteed price online without a home visit. The company’s comprehensive online quote tool allows you to select the services you need and the items you need removed.

If you have numerous items or don’t see a specific item listed on the website, you can text a picture to the company. A representative will then contact you with a guaranteed quote.

After receiving your online quote, you can book your junk removal appointment. Or, if you prefer, you can save your quote so that you are locked in at that price when you return later to schedule removal.

LoadUp Junk Removal has locations in Washington, D.C and in cities and towns in all 50 states. LoadUp’s website has a junk removal service ZIP code locator, but it notes that even if your location does not show up with a search, the company can still likely accommodate your request.

We analyzed hundreds of online reviews and found that most customers were pleased with LoadUp Junk Removal’s reasonable pricing and professional service. However, some customers noted delays in service and difficulty with scheduling pickups. Below are a couple of customer reviews from the company’s Better Business Bureau (BBB) profile.

“Excellent service! They kept me updated on what was being done on their side, and the price was reasonable. The people who picked up my items were friendly and efficient. I did a chat to add an item, and the representative knew exactly what I needed done when I explained it to her. [I] would use their service again.”—Deb B. via BBB

“The scheduling window was not at all great and needs to be improved. However, once the loaders arrived, they did a fantastic job. They were courteous and efficient, moved out a basement filled with old furniture and miscellaneous items, and, despite the snow and cold, did their work efficiently and without any damage (such as scrapes or nicks to walls or remaining furniture).”—Richard K. via BBB

LoadUp is our top pick for providers in the junk removal industry. The company’s up-front, online pricing allows for a cost-effective solution to ridding your home of unwanted items. LoadUp is also eco-friendly, recycling and donating as many household and commercial items as possible. Plus, the curbside pick-up option means you can get rid of junk quickly with little hassle.

While the company does not provide moving services, it offers an affordable junk removal experience that is relatively stress-free and easy.

Company Information

• Company name: LoadUp Junk Removal
• CEO: Greg Workmon
• Year founded: 2014
• Telephone: 844-239-7711
• Address: 280 Interstate N.Circle SE
• City/State: Atlanta, GA
• ZIP code: 30339

The This Old House Reviews Team backs up our moving company ratings and recommendations with a detailed rating methodology to objectively score each company. We conduct research by reading through the company websites, analyzing customer reviews, conducting consumer surveys, requesting quotes, and speaking with customer representatives. We then score each moving company against our review standards for services, contents coverage, scheduling, trailer and container options, additional benefits, and reputation to arrive at a final score out of 100.

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