2-10 Home Buyers Warranty Review (2023)

2-10 Home Buyers Warranty (2-10 HBW) has covered more than six million homes across the nation and provides plans for homeowners, real estate agents, and home builders.

In this 2-10 home warranty review, we take an in-depth look at the company’s coverage, plans, pricing, and customer reviews. Since different homeowners have different needs, we recommend getting quotes from several of the best home warranty companies so you can find the right home warranty for you.

Summary of the Best Home Warranty Companies

2-10 HBW offers three home warranty coverage plans for homeowners, ranging from basic protection to comprehensive coverage: Pinnacle Home, Complete Home, and Simply Kitchen.

Optional Coverage

Optional-add on coverage can be purchased at an additional cost:

• Appliances: Washer, dryer, garage door opener, additional refrigeration, additional wet bar refrigerator, garage door opener, additional wine cooler, additional freestanding freezer
• Systems: Plumbing, electrical, pre-season HVAC tune-up, HVAC surplus, septic
• Leaks: Extended pipe leak, roof leak
• Water: Well pump, pool/spa equipment, water softener
• Luxury Package

2-10 Home Buyers Warranty plans start as low as $22 a month. Home warranty pricing will depend on where you live, the protection plan you choose, and how many add-ons you include in your coverage.

• Simply Kitchen: $22 per month
• Complete Home: $51 per month
• Pinnacle Home: $60 per month

*The plan costs above are for a home in Houston, Texas.

• Service Fee: $65–$100
• “Even If” Guarantee: If you request service and pay a service fee and the technician determines your request isn’t eligible for coverage, the company will refund your service fee upon request.

2-10 Home Buyers Warranty has a B rating with the Better Business Bureau (BBB). While most reviews are positive, even the best home warranty companies have negative reviews.

“No a happy camper. … Had an issue with water heater and had the work order on hold. After deciding to proceed they claimed I said I would prefer a payout. There was no other option after speaking with 3 people and professing I never asked for the payout. Difficult to work with and less than desirable customer service..”— Angela M. on January 24, 2023

“Trying to file a claim but no luck, says file one online but it is not working and no phone number for after hour to call either.”— James S. on December 4, 2022

2-10 Home Buyers Warranty vs. The Competition

If you’re still unsure about 2-10 HBW, compare the company against American Home Shield and First American Home Warranty. You can also get a free quote from each company to ensure you’re signing up for the best plan for you and your home.

The This Old House Reviews Team rated 2-10 Home Buyers Warranty 4.6 out of 5 stars. This company has been in the industry for decades, making it one of the oldest home warranty companies around.

Additionally, it offers an Even If Service Fee Guarantee—a unique value prop that other home warranty companies don’t offer. With this guarantee, if you request service and 2-10 HBW sends a technician to your home and finds that the item in question isn’t covered, you can get a service fee refund. You also only have to pay a service fee for a specific issue one time instead of paying a service fee every time that same appliance or system breaks down.

• Company name: 2-10 Home Buyers Warranty
• CEO: Scott Cromie
• Address: 13900 East Harvard Avenue
• City/State: Aurora, CO
• Zip code: 80014

Our Rating Methodology

The This Old House Reviews Team backs up our home warranty ratings and recommendations with a detailed rating methodology to objectively score each provider. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts from each company, and conducting focus groups and consumer surveys. We then score each provider against our review standards for coverage, value, trustworthiness and transparency, availability, and customer service to arrive at a final score out of 100.  

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.